Privacy Policy

Draft for review. This policy is a working draft prepared for Rise Global Logistics and should be reviewed by the firm before publication. Last updated: {{ NEEDS INPUT: date of the firm's review }}.

Rise Global Logistics ("we", "the firm") is a partnership firm based in Lucknow, Uttar Pradesh, providing courier, cargo, transport and relocation services. This policy explains what personal information we collect through this website and in the course of providing our services, and how we use it.

Information we collect

• Enquiry and quote forms: your name, phone number, email address, pickup and delivery locations, shipment details and any message you write.
• Bookings: sender and receiver names, addresses and phone numbers, a description of the consignment, its declared value, and identity documents required by law for certain shipments (for example KYC for international courier).
• Website usage: IP address, browser type, pages visited and referring site, collected through server logs and analytics tools.
• Communications: records of calls, WhatsApp messages and emails exchanged with us about a shipment.

How we use it

• To respond to enquiries and provide quotes.
• To book, move, track and deliver consignments, including sharing consignee details with carriers, drivers and customs authorities where necessary to complete delivery.
• To issue invoices and maintain accounts as required under GST and other Indian law.
• To improve this website and understand how visitors use it.
• To contact you about your shipment or, with your consent, about our services.

Sharing of information

We share personal information only as needed to perform the service: with transport partners, airlines, shipping lines, customs brokers and delivery agents handling your consignment; with customs and government authorities where required; and with service providers such as email and analytics tools that process data on our behalf. We do not sell personal information.

Cookies and analytics

This website may use cookies and analytics services (such as Google Analytics) to measure traffic. You can disable cookies in your browser; the site will still work. Embedded maps and social plugins may set their own cookies under their own policies.

Retention

Enquiry data is retained for {{ NEEDS INPUT: retention period for enquiries, e.g. 24 months }}. Booking and invoice records are retained for the period required under Indian tax law.

Security

Form submissions on this website are transmitted over HTTPS. Access to the administration area is restricted to authorised staff. No method of storage or transmission is completely secure, and we cannot guarantee absolute security.

Your rights

You may ask us what personal information we hold about you, ask for corrections, or ask us to delete information that we are not legally required to keep. Write to risegloballogistics@gmail.com with your request.

Contact

Rise Global Logistics, Lucknow, Uttar Pradesh. Email: risegloballogistics@gmail.com. Phone: {{ NEEDS INPUT: confirmed phone number }}.